Process Development

People first

Efficient processes are key to institutional success. The increasing pace of change and in particular the speed of technological development often force institutions to change the way they are used to working. Developing and implementing new processes – in other words: managing change – is not an ivory tower exercise - it's a joint challenge.


Whether it's monitoring and evaluation, risk management, planning, budgeting or quality control: including the people involved in the later implementation and execution will help create a process that is understood, backed up and properly performed by an institution's staff.


There is often only a fine line between technocracy and technology-based, good public service. Technology should serve people and not vice versa. Therefore it is important to understand what technology "does" to a service. Tools like Design Thinking and other prototyping methodologies help to better understand the look and feel of a new process.

Tool-based process support

Tools can provide powerful support in developing, implementing and executing processes. Where appropriate, we develop process templates based on our proven Parmenides EIDOS methodology. One of the most remarkable advantages of tool-supported processes is the possibility to rapidly capacitate the staff which is executing the process.

What we do in process development

  1. Define the quality criteria for the process outcome

  2. Analyze the current reality: What works? What needs to be improved?

  3. Benchmarking, apply international best practices and technology analysis

  4. Development of change options

  5. Select the approach and define the process

  6. Implementation (pilot/analysis/amendment/rollout)